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Empathy Map Exercise -Emotion-Driven Persona Prompt
😣 Emotional Before State (What it feels like now)
“I get anxious just thinking about buying a car.
It’s not exciting… it’s stressful.
I don’t trust the dealership. I feel like they’re going to try to get over on me, and I don’t know enough to stop it.
That makes me nervous… and honestly, it makes me question myself.
I’m used to being confident in other areas of my life — but here, I don’t feel in control at all.”